AI helpdesk for Shopify and WooCommerce stores
Venus types.
You sign.
Venus reads every ticket, looks up the order and checks it’s really the customer. It writes the reply and shows its working in the margin. You sign what matters. On live chat, Venus answers on its own once a topic has earned it.
Subject: broken mug
Date: Thu 2 Oct 2026, 03:12 · IMG_2231.jpg
Hi, my order #1038 came today but the enamel mug is broken, the handle snapped right off. Photo attached. Can I get my money back? It was meant to be a present.
Thanks, Noah
Try it yourself
Ask our demo store anything.
Nordvik Outdoor is a demo Shopify store with real products, orders and policies. Venus answers live, with the same engine your customers would talk to.
In the app
This is where the margin notes live.
The conversation, the customer's order and everything Venus did, side by side. Venus's messages are marked as generated, and every action it took shows up in the thread.
Product tour
Watch it run.
35 seconds of Venus answering, verifying and resolving on a sample store. The full tour takes 80 seconds, with sound.
Your support leaves at five. Your customers don't.
Everything in cyan was done by Venus while the team slept. Live chat answers on its own; email gets a draft. Anything that changes an order waits for a person.
Morning, Sanne
- 3 chats answered on their own, in 3 languages.
- 2 emails drafted, waiting in the reply box.
- 2 need your ok: Emma's new address, and Noah's refund of €34.95.
Guardrails
You decide who holds the pen.
Every action Venus can take has a risk level and an owner. Low-risk tasks run on their own. Others wait for a quick ok, and refunds wait for your signature. Before anything changes on an order, the customer confirms a 6-digit code sent to the email on that order.
| Action | Risk | Who decides | Limit |
|---|---|---|---|
| Share order status and tracking | low | Venus, on its own | — |
| Resend tracking | low | Venus, on its own | — |
| Change a delivery address | medium | a quick ok | before it ships |
| Create a return | medium | a quick ok | — |
| Cancel an order | high | your signature | — |
| Refund | high | your signature | up to €150 |
Example settings on a sample store
Autopilot
The pen is handed over one topic at a time.
Every draft your team decides on counts. After 15 on a topic, with 85% sent as written or barely edited and none wrong on facts, Venus may answer that topic in live chat on its own. Email is always sent by a person. You can take the pen back whenever you like.
Integrations
Plugs into the stack you ship with.
Your store, your carriers and your returns portal. Where it says "Venus acts", Venus doesn't just read the data, it makes the change.
Shopify
WooCommerce
Sendcloud
PostNL
Returnless
Pricing
Seats: €0,00.
Always.
You pay for the tickets Venus works on. Every plan has unlimited agents, every channel and every integration. Prices in euros excluding VAT, cancel any month, and a 30-day money-back guarantee.
Trust
The small print, in large print.
What we promise every store, and what you can check yourself.
- Hosted in the EUThe app and its database run in Amsterdam. The AI models Venus uses run in the European Union.
- No code, no changeBefore Venus touches an order, the customer confirms a 6-digit code sent to the email on that order.
- Every answer shows its sourcesYour team sees what each reply was based on. Customers get a link to the public page.
- Your conversations are yoursNothing is used to improve our models unless you switch that on. It is off by default.
- A data processing agreement for every storePart of our terms, with the sub-processors listed. Read it.
- Rules live in code, not in a promptWhat Venus may send, who may approve a refund and which customer may see which order are decided by the application. The AI never decides them.
Go home at five.
Venus takes the evening shift. You read the morning note. Start in draft mode: nothing reaches a customer until you sign it.