Transparent Pricing
Invest in automated support that scales
Choose the tier that fits your e-commerce volume. No hidden fees, cancel or upgrade anytime.
Founders Edition
Perfect for getting started — essential features for growing stores.
€99
/month
Includes:
- ✓ 250 Tickets (€0,40 per ticket over limit)
- ✓ Help Center Knowledge Base
- ✓ Live Chat (Thynex Branded)
- ✓ E-Commerce Integration
- ✓ Venus AI (Reply suggestions, ReWrite, Agents)
- ✓ Automatic Contact Identification
- ✓ E-mail support
Growth
For growing businesses — advanced features, higher limits, and key tools to scale.
€199
/month
Everything in Founders, plus:
- ✓ 500 Tickets (€0,25 per ticket over limit)
- ✓ AI Policies (up to 5 policies)
- ✓ Full Venus AI suite
- ✓ Live Chat (Unbranded)
- ✓ All European Languages (10+ languages)
- ✓ All integrations
- ✓ Custom Tone of Voice
- ✓ Ticketing Workflows
- ✓ Services Level Agreement Rules
- ✓ Role Based Permissions
- ✓ CSAT Review Notes
- ✓ Advanced Ticket Reporting
- ✓ E-mail support
Enterprise
For large organizations — unlimited access, dedicated support, and custom solutions.
€299
/month
Everything in Growth, plus:
- ✓ 1000 Tickets (€0,15 per ticket over limit)
- ✓ Vector-Indexed External Knowledge
- ✓ AI Policies (up to 10 policies)
- ✓ All 70+ Global Languages
- ✓ Company Ticketing
- ✓ Ticket Reporting
- ✓ Phone support
🔒 Every subscription includes our 30-day money-back guarantee. Try Thynex risk-free—if it doesn’t transform your customer support workflow, we’ll refund you in full, no questions asked.
Frequently Asked Questions
How is an “AI Ticket” counted?
A ticket is only counted when an AI action is performed (such as automated resolution, AI reply suggestions, or grammar/rewrite assistance), meaning you only pay when Venus actively helps.
Can I change plans later?
Yes! You can upgrade, downgrade, or cancel your subscription directly from your account billing portal at any time.
Where is my data hosted?
All customer support data and AI interactions are 100% GDPR compliant and securely hosted on servers located within Europe.