Features Overview
One inbox. Every channel.
Make everyday operations more efficient with smart automation that simplifies routine tasks.
Automated Workflows – Save Hours Weekly
Stop jumping between tabs. Thynex unifies your Email, Live Chat, WhatsApp, Instagram, and Facebook Messenger into a single, high-performance dashboard. Wherever your customers reach out, your team is ready.
Deep Store integration.
Check orders, shipments and more directly from within the helpdesk, use your agents to automate tasks.
Real-Time Insights – Track & Optimize Performance
Check in on ticket response times, solving percentages and more.
Seamless Integrations – Connect all your software
Manage all the information you use to connect with customers from within the helpdesk
Fast Onboarding – Start in Minutes
Our onboarding setup makes it easy and quick to set-up and start responding.
Integrations
Seamless Integrations With Your Favorite Tools
You can easily integrate with the most used e-commerce/communication tools out there, making your life easier.
Shopify
Connect your e-commerce store to allow Venus to retrieve order & customer information. Venus can also check in on store-policies and pages to make sure the responses are always in line with what you want.
Sendcloud
No more scrolling through tracking information, all shipping & return information is integrated seamless into the helpdesk. Venus can spit through tracking information and relay that onto the customer.
Connect to your customers through WhatsApp, you can integrate the app into your inbox to respond to customers on Europe’s biggest chatting platform.
Are there people sliding in your dm’s? Then use the Instagram integration, it connects seamless with your inbox.
The old classic, e-mail. To this day it’s still the most widespread use of customer communication, respond to e-mails directly with Venus or type them yourself.
Core Features
All customer information, streamlined into one helpdesk.
Make everyday operations more efficient with smart automation that simplifies routine tasks, enhances workflows.
One Inbox For All
Connect all your customer endpoints into one shared-inbox, making it easier to respond to incoming requests.
Smart Alerts & Notifications
Get notified when you customers respond, or make a new ticket.
Seamless Integration
Integrate with your favorite tools, to even further streamline the process of responding effectively to requests.
Workflow Automation
Automate workflows with our in-house Venus AI, you can create agents that do tasks for you. Such as responding, managing returns/shipments and more.
Venus AI-Powered
Powered by our latest AI Customer Service model: Venus. It’s the latest and greatest in terms of customer service, being trained on millions of queries.
Advanced Analytics
Locate chokepoints or holdups with the analytics provided by Thynex Helpdesk. You can easily see where problems arise, and solve them quickly.