Integrations
Works with the tools you already use
Connect your store, your shipping and returns partners, and every channel your customers write on. 27 integrations, all managed from one place.
Channels
Every place your customers write, in one inbox. Venus can answer on each of them.
Website live chat
Add a chat widget to your store with one snippet. Venus can answer in it day and night.
Snippet
Bring in any shared mailbox over IMAP and SMTP, or forward your support address.
IMAP / forwarding
Gmail and Google Workspace
Connect a Google mailbox with one sign-in.
Sign in with Google
Microsoft 365 and Outlook
Connect an Outlook or Microsoft 365 mailbox with one sign-in.
Sign in with Microsoft
Answer WhatsApp Business messages through Meta’s Cloud API.
Meta sign-up or API
Answer Instagram direct messages from the same inbox as everything else.
Sign in with Instagram
Facebook Messenger
Answer Messenger conversations from your Facebook page.
Sign in with Facebook
Telegram
Connect a Telegram bot and handle its chats in Thynex.
Bot token
LINE
Connect a LINE Official Account.
Channel credentials
SMS
Send and receive text messages through Twilio or Bandwidth.
API credentials
Twilio
Use your Twilio numbers for WhatsApp and SMS.
API credentials
API channel
Build your own channel: send messages in and get replies out over the API.
API
Stores
Venus works from your real orders and products, and acts on them within the limits you set.
Shopify
Venus looks up orders, changes delivery addresses, cancels, refunds and starts returns. Your catalogue and store policies sync automatically.
One-click connect
WooCommerce
Venus looks up orders, cancels, refunds, starts returns and searches your products.
API key
Shipping and fulfilment
Answer “where is my parcel?” without opening another tab.
Sendcloud
See a customer’s parcels in the conversation. Venus shares live tracking and sends customers to your return portal.
API key
PostNL
Venus checks parcel status with a PostNL tracking code.
API key
MyParcel
Venus checks parcel status with a MyParcel tracking code.
API key
Picqer
Venus checks picking and shipping status in your Picqer warehouse by order number.
API key
Monta
Venus checks warehouse status and track and trace at Monta by order number.
API key
Returns
Send customers straight to the right return, already filled in.
Loop Returns
Venus sends a pre-filled link to your Loop return portal and can see a customer’s returns.
API key
Returnless
Venus sends a pre-filled link to your Returnless portal and can see a customer’s returns.
API key
Marketing
Know who you’re talking to before you reply.
Klaviyo
See a customer’s lifetime value and predictions next to their order, and use them in scenario rules.
Private API key
Team and developer tools
Fit Thynex into the way your team already works.
Slack
Get notified in Slack and reply to conversations from a thread.
Sign in with Slack
Google Translate
Translate customer messages for your agents.
Google Cloud key
Video calls
Start a video or voice call from a conversation, powered by Cloudflare.
Cloudflare account
Webhooks
Send conversation and message events to your own systems.
URL
Dashboard apps
Show your own tools inside the conversation view.
URL
Missing a tool you rely on?
Tell us what you use. We build the integrations our customers ask for first.